Introduction
If your eGift card has not arrived in the recipient’s email inbox, we can help. In most cases, we can resend the eGift card to an alternative email address or arrange a physical gift card to be sent to your delivery address.
What to do next
Please provide one of the following so we can update your order and resend the gift card:
- An alternative email address for the eGift card to be resent to
- Your delivery address if you would prefer a physical gift card
How we can help
Once we receive your updated details, we will resend the eGift card to the new email address or send a physical gift card to your address, depending on your preference.
Before you contact us
To help us resolve this quickly, please have your order details ready, including the recipient name, the original email address used, and any relevant order confirmation information.
Contact support
Please contact our Customer Care team through the Service Desk so we can assist with your eGift card delivery issue.
Additional information
If you are sending a gift, we recommend confirming the recipient’s email address before placing your order to help avoid delivery issues.