Introduction
If you believe you were charged incorrectly for a purchase, we’re here to help. Please review the details below so we can look into the charge and support you with the next steps.
What to provide
To help us investigate, please send us the following information:
- Your receipt
- The amount charged
- A brief explanation of what looks incorrect
Refund timing for international card charges
If the charge was made to an international card, a refund will be processed within 5 to 10 business days. Processing times can vary depending on your bank or card issuer.
In-store purchases
For purchases made in the boutique, please return to the boutique where the transaction occurred to request a refund. The store team will assist you with the review and next steps.
Overcharges
If you were overcharged, please contact our support team at customercare.au@loccitane.com and include your preferred Boutique location. This will help us direct your request to the right team for assistance.
Additional information
Please keep your receipt and any relevant order details handy when contacting us so we can resolve your request as quickly as possible.