Introduction
Once your Click & Collect order has been prepared, you’ll receive a notification letting you know it’s ready for collection. This guide explains how to track your order and what to bring when you visit the store.
How Click & Collect order tracking works
You can use your order tracking details to check the status of your Click & Collect order before heading to the store. If your order has not yet been marked as ready, please wait for your collection notification before visiting.
What to bring when collecting your order
- Your order confirmation
- Photo ID, if requested
- Any additional details included in your ready-for-collection notification
If you need an update before your order is ready
If you have not received your ready-for-collection message and would like an update, check your order tracking details first. If you still need help, contact Customer Care (customercare.au@loccitane.com) with your order number so we can assist you further.
Additional information
Please wait for your collection notification before visiting the Boutique. This helps ensure your order is prepared and ready for a smooth pickup experience.