Introduction
If you have received only part of your order, the remaining items are usually still on the way. In some cases, your order may be shipped in more than one parcel to help get your items to you as quickly as possible.
Check your tracking information
Please check your tracking number for the latest delivery updates. If your parcel has been split into multiple shipments, each parcel may have its own tracking details.
What to do if items are still missing
If you have not received any paperwork explaining the missing items, please contact Australia Post for further delivery updates. If the remaining items do not arrive, or if you need help confirming the status of your order, please contact customer care at customercare.au@loccitane.com for further assistance.
Contact customer care
Our customer care team can help investigate your order and provide the next steps. Please have your order number and tracking information ready when you get in touch.