If you have created more than one account with L’Occitane en Provence Australia, we can help you request a merge, so your details are kept in one profile. This helps make it easier to manage your orders, preferences, and customer information.
What we need from you
To help our CRM and IT teams review and merge your duplicate accounts, please provide the following details:
- Your mobile phone number
- Your full name
- The account details for both accounts you would like merged
How to request an account merge
- Contact our support team on customercare.au@loccitane.com and let us know you would like to merge duplicate accounts.
- Include your mobile phone number, full name, and the details of both accounts.
- Our CRM and IT teams will review your request and assist with merging your profiles into a single account.
- Wait for confirmation once the merge has been completed.
Before you send your request
To help us process your request as quickly as possible, make sure the information you provide is accurate and matches the details on both accounts. If you are unsure which account should be kept as the main profile, include that preference in your message.
Need more help?
If you need assistance with your account or have questions about the merge process, please contact our customer care team on customercare.au@loccitane.com