Introduction
If you need your order confirmation or e-gift card sent to a different email address, this article explains what we can and cannot help with. For security reasons, some email details cannot be changed after an order is placed.
Order confirmation emails
We’re unable to resend order confirmation emails or change the email address on an order confirmation for security reasons.
E-gift cards
We can resend e-gift cards to the correct email address. If the recipient email address needs to be updated, please contact our Customer Care team at customercare.au@loccitane.com with your order details and the correct email address.
Tracking your order
If you’re looking for delivery updates, you can track your parcel using your tracking ID on the AusPost website.
How to track your parcel
- Find your tracking ID in your shipping confirmation email.
- Go to the AusPost website. (https://auspost.com.au/mypost/track/search)
- Enter your tracking ID to view the latest delivery status.
What to do next
- For e-gift card email corrections, contact Customer Care with your order number and the correct email address.
- For order confirmation copies, check your original inbox and spam or junk folder.
- For delivery updates, use your tracking ID on AusPost.
Additional information
If you need further help, please contact our service desk with your order details so we can review your request.