If your tracking information states that your order has been delivered to North Sydney NSW, this means that your package has been sent back to our facility.
Packages that are considered undeliverable and are often sent back due (but not limited) to incomplete/non-existent addresses, products that have been at the Post Office past their designated 14 day holding time or it was potentially damaged in transit and returned to us.
Please contact Customer Care team via our contact page on our website for a redelivery or a refund at your request.