FAQs

My Order

• Why Is My Promotional Code Not Applying to My Order?
• Can I Track My Order?
• How Do I Use a Mastercard Gift Card Online?
• Confirming Apple Pay Address
• 1st Purchase Offer
• Why is Click & Collect Not an Option For Me?

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My Delivery

• AusPost Tracking - App
• My Tracking Information Says That My Order Has Been Returned to Sender
• Why is My Delivery Delayed?
• My Order Arrived with Damaged or Missing products. What Should I Do?
• Can I Send an Order to More Than One Delivery Address?
• Can I Ship a Parcel to a Different Address From My Billing Address?

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My Account

• How Can I Unsubscribe From Your Newsletters and Marketing Emails?
• How Can I Update My Personal Information?
• How Do I Create An Account?
• Is My Personal Information Safe?

Refunds & Exchanges

• The Price Has Changed Since I Ordered It, Can I Get a Refund?
• Can I Exchange or Have a Refund For My Online Order In a Store?
• What Is Your Return Policy?

Boutiques

• Can I Redeem My Exclusive Offer In-Store?
• Where is My Nearest L'OCCITANE Store?
• Do You Have an Outlet Boutique in Australia?
• Can I Arrange a Manosque Factory Tour?

Brand & Products

• Do You Sell Gift Cards?
• Can I Use My Gift Card Online?
• Do You Use Micro-Beads in Your Products?
• What Are the Customer Service Operating Hours?
• Do You Use Parabens?
• Does L'Occitane test on animals?

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Loyalty Programme

• Do You Offer Any Birthday Rewards?
• Why Are My Points Not Displaying Correctly?
• 15 minute express complimentary facial
• My Birthday Was Yesterday and I Still Have Not Received My Birthday Email.
• Do You Have a Loyalty Program?

Professional Partnerships

• Can I Offer Your Products In My Hotel or Guest House ?

Careers

• How Can I Apply For a Job or an Internship?

Click & Collect

• Click & Collect During Sale Period
• Where is Click & Collect Available?