It is L'OCCITANE's intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the receipt of purchase.
Unfortunately, our online boutique does not offer exchanges only refunds. Online purchases can be exchanged in-store within 30 days of the receipt of purchase; with your invoice as proof of purchase.
- All returned items must be accompanied by a copy of the original receipt. The items must be unopened and in saleable condition.
- Postage will not be refunded.
- Please note that we cannot offer exchanges or refunds on any sale, opened or used products.
- Please allow one to three weeks from the day you return your package for your request to be processed.
- L’OCCITANE is not responsible for any damage after delivery. All claims for shortages or damages must be reported to Customer Service within 72 hours of delivery.
- During peak gifting season such as Christmas Holiday we will always extend the exchange period to the 16th of Jan to allow for flexibility when seeing family and friends during this time.
To return or refund any items, please visit your local boutique or contact Customer Service if you cannot visit a boutique. Please contact customer care HERE (Monday - Friday: 9AM - 5PM AEST, Excluding public holidays).