Skip to main content

Offer
Best sellers
Gifts
Skincare
Bath & body
Hand care
Hair care
Fragrances & home
Men
New
Collections
Shop what matters to you

Go to checkout

Offer
Best sellers
Gifts
Skincare
Bath & body
Hand care
Hair care
Fragrances & home
Men
New
Collections
Shop what matters to you

L'Occitane Help Centre
Refunds & Exchanges

Refunds & Exchanges

The Price Has Changed Since I Ordered It, Can I Get a Refund?
Can I exchange or have a refund for my online order in a store?
What Is Your Return Policy?

Can't find what you need?

To get in touch with us, please leave us a message through our enquiry form

Contact us

Safe & Secure Payment

Our online payment system is operated by a service provider specialising in secure online payments. For further information please refer to the "payment" section of our Terms and Conditions.

Shipping & Delivery

Choose from our delivery services to best suit your order: Standard Delivery, 5-10 Business Days* Express Delivery, 1-5 Business Days*

How can we help?

We are at your service! Please email customercare.au@loccitane.com. Monday - Friday 9AM - 5PM AEST. Excluding public holidays.

About us

All About L'Occitane
Our Values
Sustainable Sourcing
Formulation Charter
Ingredients
Visit Our Factory
Our Recycling Program
Beauty Tips
L'Occitane Careers
Loyalty Program

At your service

Shipping & Delivery Services
Order Tracking
Customer Care
Returns & Exchanges
FAQ
Online Services
Spa L'OCCITANE
Flagship Boutique
Afterpay
Zip

Corporate Sales

Wholesale Enquiries
Hotel Amenities
Corporate Gifts

Social Media

Facebook
YouTube
Instagram

Other links

Terms & Conditions
Privacy Policy
Store Locator
L'Occitane Careers
L'Occitane Group
L'Occitane Foundation
Customer Care