You may certainly Return/Exchange in-store! Upon your visit, please present your order confirmation email on your phone (as this has your tender type on it) and physical invoice, along with the product/s you wish to return. Our lovely team will be more than happy to assist you further.
Please note that if you have completed your payment via Paypal our boutiques do not have the functionality to refund this for you and this will need to be sent back to the below address:
L’OCCITANE Customer Service
Suite 15.01 Level 15, 213 Miller Street North Sydney NSW 2060
Please also include a letter outlining your order number ECXXXXXXXXX and/or email; as well as your query for a refund.
- All returned items must be accompanied by a copy of the original receipt. The items must be unopened and in saleable condition.
- Postage will not be refunded.
- Please note that we cannot offer exchanges or refunds on any sale, opened or used products.
- Please allow one to three weeks from the day you return your package for your request to be processed.
- L’OCCITANE is not responsible for any damage after delivery. All claims for shortages or damages must be reported to Customer Service within 72 hours of delivery.
- If your order is eligible for a promotional offer that reduces the purchase price of any products or the price of the overall order or includes any gift with purchase (“GWP”) and you subsequently return some portion of the order so that the order no longer qualifies for the promotional offer (including free shipping) or GWP, the GWP must be returned with merchandise submitted for a refund. L’OCCITANE reserves the right in its sole discretion to reduce the refund by the retail value of the unreturned GWP and/or by the additional amount the order would have cost, including shipping, if the order no longer qualifies for the promotional offer or free shipping.
If you have further questions, we invite you to contact our Customer Care team (customercare.au@loccitane.com) directly, as our boutique teams do not have access to information pertaining to your online order besides your order number and the contents.