We are sorry that you are having trouble redeeming a promotional code. This could be for a number of reasons:
- For your code to be active you must LOGIN to your account on the website using the email that your promo code was sent to for your unique code to work OR the promo code advertised on the website.
- Your order total does not meet the threshold for the promotion to be applicable.
- The promotion has already been redeemed. Promotions can only be used ONCE.
- A promotional code has already been applied to the order. Promotional offers cannot be used in conjunction with any other offer.
- If you are unable to redeem a promotional code with your purchase make sure the product is in your basket before you apply your promotional code.
- The gift set associated with the promotional code is now out of stock, all gifts are while stocks last as we have no control of how quickly particular offers sell out.
- The correct eligible product/s have not been added to your cart in order for the promo to apply.
You can find the terms and conditions of a promotion listed on the email or flyer containing your promo code and on our website.
If your code meets all the terms and conditions and you are still unable to apply it to your order, it may be due to a technical glitch or bug. Please contact Customer Care via the contact us page on our website.